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Product Procurement FAQ: Answers from Your One-Stop Foreign Trade Supplier
As a one-stop foreign trade supply chain service provider, we've compiled frequently asked questions from clients regarding the procurement of automotive parts, machinery, and energy products, along with our responses. We hope this facilitates your purchasing process.
Core Product-Related Questions
Q1: How do you ensure product quality without owning factories?
A1: We maintain long-term partnerships with certified factories and implement a three-tier quality inspection process:
(1) Full inspection before factory release.
(2) Random re-inspection during warehousing.
(3) Final inspection before container loading.
We can also provide factory inspection videos and past client inspection reports for reference.
Q2: Can automotive parts be customized for specific vehicle models (non-standard requirements)?
A2: Provide the OE number or 3D drawings, and we'll confirm compatibility within 48 hours. We've successfully customized special-spec parts for clients in over 30 countries.
Key Transaction Process Points
Q3: Can the minimum order quantity (MOQ) be reduced?
A3: Tiered solutions:
• Standard MOQ is 500 pieces, but for new clients we offer:
• Trial orders of 300 pieces (+8% service fee).
• LCL consolidation (shared container with other clients).
Of course, you may purchase as few as one piece—our MOQ is flexible and open to negotiation.
Q4: How do you manage raw material price fluctuations?
A4: Risk mitigation recommendations:
Consider signing a price lock agreement (valid 3-6 months) or opting for our futures procurement plan—booking 3 months in advance qualifies for a 5% discount.
Industry Trend Questions
Q5: Do new energy vehicle parts require special export certifications?
A5: Proactive Guidance:
Per the EU's 2025 regulations:
• Lithium batteries require UN38.3 testing + transport certification.
• Charging stations must comply with the updated RED Directive.
We maintain real-time compliance lists and offer TÜV pre-inspection services.
Q6: Does the Russia-Ukraine conflict impact China-Europe rail freight?
A6: Logistics Updates:
Current preferred routes:
① Khorgos, Xinjiang → Kazakhstan → Russia (stable transit times).
② Sea freight to Turkey followed by land transport (avoids Black Sea risks).
Weekly route risk assessment reports provided.
Emergency Crisis Response
Q7: How to handle customs detention of goods?
A7: Emergency Protocol:
Activate the ‘3×24-hour mechanism’:
• Submit appeal documents within 24 hours.
• Local agent coordinates on-site within 48 hours.
• Alternative solutions proposed within 72 hours (transshipment/return).
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